In installments

Holidays, excursions, hotels and cruises in instalments with tbi bank

Relaxo.bg EOOD has partnered with tbi bank to offer its customers a convenient and flexible way to book trips by paying in instalments.

With this option, you can book your chosen holiday, excursion, hotel accommodation or cruise without paying the full amount at once. Payment can be spread over time according to tbi bank's terms and the approval of the application.

How to book a trip in instalments?
Booking a holiday or excursion in instalments with tbi bank takes just a few easy steps:
1. Choose your preferred offer from Relaxo.bg – a holiday, excursion, hotel or cruise.
2. Contact one of our consultants or send an enquiry about the selected offer.
3. Our staff member will assist you with information about the instalment payment option and will prepare the necessary details for the application.
4. After submitting the application, you will receive assistance from tbi bank's Customer Service Centre.
5. Upon approval, you will receive an SMS and an email with a link for identification and signing of the required documents.
6. After signing the contract and confirming the payment, your booking is confirmed according to the terms of the specific offer.

Why choose to travel in instalments?
Travel whenever you want and pay in convenient monthly instalments.

Advantages:
* Financing of amounts from 100 to 30 000 BGN /from 50 EUR to 15 000 EUR/
* Repayment period from 3 to 48 months
* Fast response to your application
* Fully digital process
* Assistance from a tbi bank employee when signing the contract
* No hidden fees or commissions
* Secure personal data processing
* Convenient repayment of the monthly instalments – online, in person or via the tbi bank mobile app

A secure and convenient process
The application and signing process is carried out remotely via secure links and a unique code. Data is processed in accordance with the applicable personal data protection requirements.

After approval and signing of the contract, tbi bank transfers the amount directly to the merchant on your behalf. Relaxo.bg then confirms the booking according to the terms of the selected offer, availability and payment deadlines.

Frequently asked questions about holidays and excursions in instalments with tbi bank

Can I book a holiday, excursion, cruise or hotel in instalments?
Yes. Many Relaxo.bg offers can be booked in instalments through tbi bank when this option is applicable to the specific offer.
The option depends on the price of the trip, the period until the departure date, tbi bank's terms and the customer's approval.

Which trips can be paid in instalments?
The option may apply to various travel services, including:
* Holidays in Bulgaria and abroad
* Package holidays by plane
* Coach excursions
* Hotel accommodation
* Cruises
* Package travel programmes

The specific terms are clarified when you enquire about the selected offer.

I have never used instalment payments. What should I expect?
The process is simple and designed to be accessible even for customers who have never used this type of financing before.
Our staff member will assist you with information about the offer, and a tbi bank representative will help you with the application and the signing of the contract.

What do I need in order to apply?
You need to have a valid identity card.

What conditions do I need to meet?
The main conditions are:
* You must be a Bulgarian citizen over 18 years of age.
* tbi bank may also finance foreign citizens with permanent residence status.

The final approval decision is made by tbi bank.

What are the steps to apply?
1. You choose your preferred holiday, excursion, hotel or cruise.
2. You contact Relaxo.bg to confirm the price, availability and terms.
3. You request instalment payment with tbi bank.
4. The necessary application details are submitted.
5. tbi bank reviews and processes the application.
6. Upon approval, you receive a link to sign the contract.
7. After signing and payment confirmation, the booking is finalised.

How soon will I know whether I have been approved?
The application process is fast and convenient. You will usually receive a response within a short time, although delays are possible if additional checks are required.

Once tbi bank approves me, who pays for the trip?
After approval and signing of the contract, tbi bank transfers the amount directly to Relaxo.bg on your behalf.

When is my booking considered confirmed?
The booking is considered confirmed after:

* confirmation by Relaxo.bg;

* availability of free places/rooms at the time of finalisation;

* approval by tbi bank and signing of the contract;

Can the offer change before approval?
Yes. Travel offers are dynamic and depend on availability, airline seats, hotel rooms, booking deadlines and suppliers' terms.
That is why the final price and availability are confirmed before the booking is finalised.

What will the total amount payable be?
You will receive information about the total amount and the size of the monthly instalments during the application process and after approval by tbi bank.

All terms are described in the documents you receive before signing.

When do I have to pay my first instalment?
The first instalment is indicated in the repayment schedule provided. Due dates are usually on the 5th, 15th or 25th of the month, with the exact date determined by the terms of the contract.

How can I pay my monthly instalments?
You can pay your instalments in various ways:
 

• Via the tbi bank mobile app.

• At a bank branch.

• At a cash terminal, and more.

Are there any additional fees?
tbi bank does not charge hidden fees or commissions. The entire amount due is visible during the application and in the documents provided.

Where can I get more information?
For more information about the financing terms, you can contact tbi bank on 0700 17 571 or *8242, as well as a Relaxo.bg consultant for the specific travel offer.

tbi bank is part of the TBIF Financial Services B.V. group. Our mission is to offer customers modern products, flexible instalment schemes and attractive promotions. We are a dynamic challenger bank with operations in Bulgaria, Romania, Greece, Germany and Latvia. We strive to make financial products accessible to everyone and to provide the best customer experience.